Privacy Policy

1. Introduction

Southern Oasis Trading Pty Ltd (“Southern Oasis”, “we”, “our”, “us”) respects your privacy and is committed to protecting personal information we collect and handle. This Privacy Policy outlines how we manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy applies to:

  • Business customers (OEMs, dealerships, distributors, suppliers, contractors).

  • Retail customers who purchase through our online stores.

  • Visitors to our websites, social channels, and other platforms.

2. What Information We Collect

We may collect the following types of information:

2.1 Business Customers (OEM, Dealers, Distributors)

  • Contact details (name, business title, phone number, email, office address).

  • Company information (ABN, invoicing details, purchase history).

  • Operational data (vehicle specifications, CAD files, product templates, order forecasts).

  • Communications and agreements with Southern Oasis.

2.2 Retail Customers

  • Contact details (name, email, phone, delivery/billing address).

  • Order history, payment information (via secure payment gateways).

  • Preferences, feedback, and warranty claims.

2.3 General Website Visitors

  • Device and browser information, IP addresses, site usage data.

  • Cookies or tracking data (for analytics and marketing, where permitted).

3. How We Collect Information

We collect information through:

  • Direct interactions (emails, phone calls, meetings, orders, or online forms).

  • Retail e-commerce transactions via our websites.

  • B2B transactions, quotations, or contractual arrangements.

  • Website analytics tools, cookies, and advertising partners.

4. How We Use Information

We use personal information for purposes including:

  • Processing and fulfilling orders.

  • Managing OEM supply programs and wholesale accounts.

  • Invoicing, payments, and account management.

  • Providing customer service and warranty support.

  • Improving our products, services, and websites.

  • Marketing and promotional communications (where consent is provided).

  • Compliance with legal and regulatory requirements.

5. Disclosure of Information

We may disclose personal information to:

  • Logistics and courier providers (for delivery).

  • Payment providers and banks (for processing payments).

  • Third-party service providers (IT, marketing, customer support).

  • Professional advisors (accountants, auditors, legal advisors).

  • Government authorities or regulators as required by law.

We do not sell personal information to third parties.

6. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

  • Restricted access to customer data.

  • Use of secure payment gateways and encrypted transactions.

  • Regular monitoring of systems and third-party provider compliance.

7. Cross-Border Disclosure

Some of our service providers may be located overseas (e.g. cloud hosting, software providers). Where personal information is transferred outside Australia, we take steps to ensure the recipients comply with privacy standards comparable to the APPs.

8. Access & Correction

You may request access to the personal information we hold about you, and request correction if it is inaccurate, out of date, or incomplete. Requests can be made in writing to the contact details below.

9. Direct Marketing

We may send marketing communications about our products and services.

  • Business customers may receive service updates and product notifications relevant to their accounts.

  • Retail customers may receive promotional offers or newsletters, if consent has been provided.

You can opt-out of marketing at any time by clicking “unsubscribe” or contacting us directly.

10. Cookies & Website Tracking

Our websites may use cookies and tracking technologies to:

  • Improve site functionality and performance.

  • Understand customer behaviour and preferences.

  • Deliver targeted advertising (where permitted by law).

You may adjust your browser settings to reject cookies, although some features may not function properly.

11. Complaints

If you believe your privacy has been breached, you can contact us using the details below. We will investigate and respond within a reasonable timeframe. If you are not satisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

Postal Address: PO Box 5033, Studfield, VIC 3152
Email: support@southernoasis.com.au

13. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be published on our website(s) and will apply from the date of publication.